Shipping & Returns
Does Tedzukuri Japan ship worldwide?
Yes, we have a free delivery method for everywhere in Australia & New Zealand.
Cancellations or Order Modification
All orders can be modified or cancelled within 12 hours of placing the order without a fee or penalty. If the order is being custom engraved we cannot issue you a refund as the knives become unsellable.
What is Tedzukuri's Shipping & Processing Times?
Free Delivery Options:
- Australia 5 - 10 Days
- New Zealand 20 - 40 Days
Paid Delivery Options:
- Australia 1 - 5 Days
- New Zealand 10 - 20 Days
Due to high demand please allow an additional 2-3 days for post office processing. Please note: All custom engraving orders will take about 4 weeks as they are sent to an engraver over in Hong Kong & directly shipped from there. Please bare with us during this time & if you have any dramas or questions do not at all hesitate to reach out.
Can my orders be tracked?
Once your order has left our warehouse you will be provided with a tracking number from Australia Post. If you have purchased Custom Engraving it's best to track through our website. For any questions or concerns, please email us at hello@tedzukurijapan.com.au
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@tedzukurijapan.com.au.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@tedzukurijapan.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items) Please get in touch if you have questions or concerns about your specific item. All custom engraved knives strictly have a no refund policy as they cannot be resold. Please consider this before adding custom engraving as an additional extra.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Change of mind
If you have changed your mind regarding your purchase once it has been shipped we can still issue you a refund providing the above standards are met. We cannot redirect parcels once they have left. You will have to wait till you receive the product and pay return shipping to Australia.
Genuine Reviews
Our reviews are collected by one of the most reputable 3rd party review companies in the online space.
Let customers speak for us
from 517 reviewsLove the knifes, will definitely recommend and shop again.
Brought for my dad on fathers day, 2 thumbs up from him great quality nice and sturdy would definitely recommend this product great father's day gift for all dads
Wonderful knife gifted to my daughter on becoming a qualified chef. She loved it, thank you ⭐️⭐️⭐️⭐️⭐️
L o ve these knives and when they were almost lost in transit, I complained and was a pain asked where they were i got such professional and understanding from you guys. Thank you so much 💓
These kinves are fantastic! Very sharpe and the pattern on the handles is pretty too. One thing to note however is that if ordering a knife block set that the knives and the block come in separate packages due to customs regulations. Thanks
Beautiful knifes packaged well and arrived safely. To me they are perfect both sharp and aesthetically pleasing. I hand wash and dry them immediately after use and they stay in perfect condition. I have no issues with recommending these knives to others. I think as long as you’re responsible and hand wash and dry them straight after use these should last you a long time and keep their value.
Beautiful knife, love the colour and marble pattern on the blade
Very happy with my 2 knives. Great product, looks fab and works a treat.
I order a set of 2 knives for work , as a professional chef needed a good sturdy heavy duty knife . Been a month of using it regularly and its been a pleasure to use them . Quite sharp and durable and great handle . Would have loved to have gotten a knife cover with it . But no complaints about the knives . They are really worth it !!!!
These are beautiful and seem to be high quality.
Very happy with my purchase.
Kaigan Damascus Knife Set (5-Piece)
I thought the knives weren’t coming as I got the knife block and took sometime for the to come but I got them and I love them
Exceptional knife, definitely will buy more from
You guys
. Very okeased with these knives. Sharp as all get out, hold their edge well, and arrived super fast, At a reasonable price. Very good.
I got this as a gift and it was their first 'better knife'. They've had it for over a month now and only have good things to say about it.
I just wish they came with sheaths for easier storage.
Join the forever growing Tedzukuri Family
We are proud to say that we are a small Australian business that has over 10,000 customers across the world.
